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| 1.
Do you sell to the general Pubic? |
- No, we don't. We sell
only to businesses that have a valid
- Seller's Permit or Sales
Tax License issued by the state where your business
is located. A Seller's Permit or Sales Tax License is issued
by a state where sales tax is collected. You need it to
collecting sales tax and filing sales tax return in your
state. Seller's Permit is the term used in California. Different
state may have different name for it, such as Sales Tax
License.
- For no-sales-tax-state buyers: Please provides Business License issued by the city or county
where your business is located. Some states, such as Oregon,
have no sales tax and, therefore, no Sales Tax License.
In that case, a business license issued by the local authority
is required.
- For international buyers: Please provide anything that shows your business status,
such as a print invoice showing your business name, phone
number, and address, or an official business license or
certificate, etc. We just want to make sure that we are
selling to an active business, not an individual.
- For all orders with California
shipping address: If your business is located outside
California, but you want your order shipped to an address
in California, such as your forwarding agent's address or
your family member or friend's address, we will need your
Seller's Permit issued by the California State Board of
Equalization.
- For all non-business visitors: We are sorry that we are not able to sell to you due to
our Wholesale Only policy. If you really
want something that you can't find anywhere else, please
ask your local jewelry stores to get it for you.
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| 2.
Do you always carry the same items as shown in the website? |
- Yes and no. It really
depends on the market demand and the harvest situation of
our pearl farm.
- Tip: If you are working
on a new design for a large quantity project, it is always
good to check the availability of the items you are planning
to use before finalizing the design with your client. When
working with your client, always reserve the right to use
substitute item. Although we can not and never guarantee
the availability of any particular item, we can help you
to select items that have less supply problem.
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| 3.
Do you hold merchandise for customer? |
- No, we don't. Our policy is First Come, First Served.
We will sell to the first customer who place an order, rather
than the availability.
- You still can check the availability of
a particular item in advance; however, the status of the
availability may be changed without prior notice.
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| 4.
What is your policy on quantity discounts? |
- Single order over $300.00 assorted, 5% 0ff;
- Single order over $500.00 assorted, 10% off;
- Single order over $1,000.00 assorted, 20% off;
- Single order over $2,000.00 assorted, 25% off and up.
- We will revise the level of quantity discount
on a delivery and paid invoice if the returned amount is
too large and affected the original discount level. The
discount difference will then be deducted from the refund
to the returned items.
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| 5.
What is the minimum for mail order? |
- The minimum order is $100.00 assorted
for single order. For order less than $100.00 there is an additional
$5.00 handling charge.
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| 6.
Do you offer net 30-day term? |
- No, we do not provide terms
to customers.
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| 7.
What kind of payment you accept? |
- For credit card payment, we accept Visa and MasterCard. Sorry, we do not accept
other credit cards.
- We accept personal, company, or cashier's
checks if paid in advance. Your order will
be shipped out right after the check cashed. Sorry, no COD
cheeks.
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| 8.
How do you ship and how do you charge for shipping? |
- Our normal method of shipping is by UPS
Ground.
- You may specify Next Day, Second Day,
or Third Day for rush orders. However, we cannot guarantee
the shipping carrier's actual delivery times.
- We also can ship via FedEx upon request.
You may choose to charge all freight, insurance, and duties
to your FedEx upon account.
- We do not ship via US Postal Service
or other carriers not mentioned above.
- Shipping charges, including freight, handling
and insurance will be added at to every shipment based on
shipping carriers' rate schedule.
- The shipping carrier may apply surcharge
to shipment with wrong address that need correction or address
change requested by the recipient.
- Back order is considered a separate
order. Shipping charges will be added to every
back order.
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| 9.
Do you ship outside the USA? |
- Yes, we do. We normally
ship to international destinations via UPS.
- If you have a FedEx account and want to
charge all of freight, insurance, and duties to your FedEx
account, we also can ship via FedEx upon your request.
- Duties: All duties to
be paid by customer. Usually the shipping carrier will pay
the duties on behalf of you and collect duties from you
upon delivery. However, if the shipping carrier has difficulties
to collect duties from you and charge us after delivery,
we will pay the duties on behalf of you first and charge
to your credit card all applicable duties and fees plus
6% surcharge. Please make sure how to pay duties in your
country before placing an order with us. Please call your
local UPS and FedEx offices for details.
- We do not ship via US Postal Services
or other carriers not mentioned above.
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| 10.
What is your return policy? |
- Return within 10 calendar days: We refund the actual paid cost of any merchandise returned
to us within 10 calendar days after you receive it. Tip:
Inspect your order after you receive it, so you have 10
calendar days to decide whether to keep it or return.
- The unset pieces you asked specially
drill for you are unacceptable to be returned.
- Return after 10 calendar days: No return will be accepted.
- Return in Original Conditions: All returned merchandise must be in its original condition. Damaged is not accepted.
- Return Carrier: We recommend that you return via a carrier with a reliable
package tracking system, such as UPS and FedEx. Never return in a regular envelope via US Post Office. We do not
issue refunds if your return package is lost or damaged
in the mail.
- Refund Method: We will
mail you a check or refund to your credit card immediately
after we receive an acceptable return package.
- Freight, insurance and handling
fee are not refundable.
- Tip: To avoid any possible
mistakes, we strongly recommended you placing
your order via fax, instead of phone call.
Please print out the order form from this Website and write
down item number, description, and price of the items your
want to order and fax to us. Yes, it is absolutely all right
to call us for questions and placing orders, however, a
fax will help us a lot.
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| 11.
Could I ask you to drill the unset pieces for me? |
- Yes and no. The unset
pieces like Rainbow Mabe Pearl, Shell with Pearl, Mother
of Pearl and some of the Red Sponge Coral could be drilled
in our office, but we cannot drill the Blue Sponge Coral.
The hole we can drill is 1mm only and no other sizes. You
need to indicate where to drill (like top-drilled or center-drilled)
at Order Form or indicate on another attached paper. In
principle, this is free service, but still need to depend
on the situation, like the quantity of the holes you ask
for-----. And the pieces you asked specially to drill for
you are unacceptable to be returned. We still keep the right
to drill for you free or not, and this offering is subjected
to change without further notice.
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| 1.
Is the Rainbow Mabe Pearl real? |
- Yes, it is. Rainbow Mabe Pearl is real
pearl. It is come from Penguin Oyster and grown in the South
China Sea for ten years.
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| 2.
Is the Rainbow Mabe Pearl belonging to the Natural Pearl or
the Cultured Pearl? |
- Rainbow Mabe Pearl is a kind of Cultured
Pearl. When the seed (nuclear) was implanted in the oyster
(or clam) by people to irritate oyster to grow pearl layer
(Nacre) to cover the seed and finally become a pearl is
called Cultured Pearl. But when the seed come in the oyster
accidentally and form a pearl, it is belong to the Natural
Pearl. There are very few of the Natural Pearl now. The
South Sea Pearl, Tahitian Black Pearl and so called the
Culture Pearl are all belong to the Cultured Pearl. The
growing time of the Cultured Pearl is shorter than the Natural
Pearl and the quality of the formal is usually higher than
the latter.
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| 3.
Is the Rainbow Mabe Pearl grown in salt water or in fresh water? |
- Rainbow Mabe Pearl was grown in sour water
for ten years. The main difference between them is the sour
water pearl has nuclear but fresh water pearl without. Sour
water pearl has much higher luster and more colorful than
fresh water pearl. Fresh water pearl can be grown up in
three years and they are more prolific for over ten times
than the sour water pearl. Fresh water pearl is grown in
dam which without pollution and their growing environment
can be controlled, but sour water pearl is grown in ocean,
which has serious pollution, and the environment can not
be controlled at all. So, the value of them is quite different.
The market trend has proved the price of fresh water pearl
has been going down but sour water pearl has been going
up.
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| 4.
Why the Rainbow Mabe Pearl is a hemisphere but not a sphere? |
- Rainbow Pearl could be grown to become
a sphere pearl, too. The hemisphere shape of Rainbow Mabe
Pearl (also named Rainbow Mabe Blister Pearl) are grown
purposely, because they can be designed to more different
styles than the sphere pearl can. The seed of the round
pearl is sphere, which is in the stomach of the oyster.
And the seed of half round pearl (Mabe Blister Pearl) is
a hemisphere, which is between the mantle tissue and the
shell. So, the Mabe Blister Pearl is stuck on the shell
base. Sometimes, the seed could be polished to special shape
like oval, heart or tear drop------, and finally the pearl
would form to the same shape as the seed.
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| 5.
What are the growing processes of the Rainbow Mabe Pearl? |
- First, the Penguin Oyster should be grown
in the sea for three years, then people took it out from
the sea and open them and implant a seed inside. Then, put
it back in the sea to grow another 7 more years. Finally,
took it out from sea and cut it out together with the shell
base. During these 10 years, the grower must take care of
them like grow fish, they have to feed them everyday and
do every necessary inspection according to professional
and complicated schedule.
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| 6.
Why the Rainbow Mabe Pearl looks so different than the other
kinds of Mabe Pearl? |
- There are about 4 kinds of Mabe Pearls
in the market so far. They are from South Sea White Oyster
(with white color and a little yellow tone), Tahitian Black
Oyster (with black or silver color), Abalone Oyster (with
bluish gray color), and the Penguin Oyster (with iridescent
rainbow and champagne color). It just because the inside
color of Penguin Oyster is from gold to silver gradually
changed, so when the Mabe Pearl cut with some base, it shown
very iridescent, and this situation is very different to
others which just with plain color and so all cut the dome
only. That is why the Rainbow Pearl has deeply impressed
in the memory of people.
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| 7.
How come some same styles have different price or value? |
- All the real pearls valued in the same
ways. The value is depending on the luster, which is the
higher, the better. The second is the smoothness, which
is the more smooth, the better. These two terms are the
most important (about occupied 60%) to decide the value
of pearls. And the Nacre's thickness (it means the thickness
of the pearl layer covered on the seed) is the only factor
to decide the quality of the luster and the smoothness.
If the oysters were very healthy during the ten years, they
must have produced very good layer on the seed day
by day.
So, their value are not could be accumulated in a shot time.
The third is the color. The trait of the Rainbow pearl is
with rainbow and champagne color, so if the pearl with these
typical colors would be better. And so, you cannot expect
them with white color as the South Sea White Mabe Pearl,
or as black as the Tahitian Black Mabe Pearl, or as bluish
as the Abalone Mabe Pearl. The fourth is depending on the
size, when the above situations are the same, then the bigger
the higher value. All of the above situations will cause
their prices or value to many times difference.
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